Privacy Statement
Last updated: 1 December 2024
Group RSG Pty Ltd (T/A Ready Settle Go) (“We”, “Us” or “Our”), together with its subsidiaries and affiliates (if any), is a provider of residential real estate and/or legal services.
We take personal information seriously and will take all reasonable action to ensure we protect the personal information provided to Us. This document explains our processes for maintaining the privacy of third-party information. It sets out how We collect personal information, what We do with it, how We protect it, and your privacy rights.
Changes to this Privacy Statement
We might update this Privacy Statement from time to time. New versions will be posted on our website, and where appropriate, We will proactively notify users. It is important that the personal information we hold about you is accurate and current; please keep us informed if your details change.
The personal information we collect
Depending on your relationship with Us and the services you use, We may collect the following types of information:
Identity & Contact Data
Title and full name (including associated purchasers or vendors).
Company or business name (including ACN or ABN).
Current and new addresses.
Date of birth and telephone numbers.
Email addresses for you and associated parties.
Transactional & Property Data
Names and contact details for buyer/vendor agents, leasing agents, or strata managers.
Mortgage details and property title details.
Tax File Number (specifically to obtain necessary tax certificates).
Bank details (where provided).
Technical & Usage Data
Location Data: GPS coordinates or similar device location info.
Identifiers: IP address, written or electronic signatures, and forms of identification (Passport or Driver’s License).
Mobile App Data: Wi-Fi SSID, voice/text commands and transcriptions, user history (scheduled events, in-app actions), and preferences.
Network Activity: Browsing and search history, cookie data, referring/exiting URLs, clickstream data, and interaction with our advertisements or social media.
How we use the information you provide
We use the information we receive to deliver our service obligations. This includes:
Transaction Management: Obtaining necessary data via searches and dealing with government departments, counterparties, and interest holders (such as mortgagors).
Legitimate Interests: Using information to run our business and provide requested services.
Consent: Where you have given us express permission for specific uses.
If personal information is not available: We collect information provided voluntarily. If you do not provide necessary information in a timely manner, We may be unable to offer certain services or products.
Your Personal Information Rights
Where applicable, you may exercise the following rights by emailing us at [email protected]:
Right of Access: Request a copy of the information we hold about you.
Data Portability: Request that we transmit your electronic data to another organization.
Right of Erasure: Request that we delete your information (subject to legal or regulatory requirements).
Right to Rectification: Request corrections to inaccurate information.
Restriction of Processing: Request we suspend data processing while we verify accuracy or investigate grounds for processing.
Right to Object: Object to processing based on legitimate interests or for direct marketing purposes.
Stopping us contacting you: You can withdraw consent for marketing at any time by emailing the address above.
Data Retention & Overseas Processing
Retention: We seek to keep personal information only for as long as needed for legitimate business or legal reasons. It is then deleted securely.
Overseas Processing: We may transfer and store information outside the country of origin. When we do this, we ensure the information is protected via adequacy decisions or appropriate safeguards (such as standard contractual clauses).
Effective Date: December 2024